Shipping policy

Last Updated: November 7, 2026

Delivery within the United States

Where we ship

boysloy ships to the 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not offer international shipping. Service to PO boxes, APO/FPO/DPO military addresses and U.S. territories is not promised by this policy; contact us before ordering for one of these addresses so that we can confirm whether delivery is available. An address must be eligible for shipping at checkout.

Free standard shipping

Standard shipping is free on all orders, with no minimum purchase. Review the shipping address and final order total before placing your order. No paid expedited service is promised unless it is specifically offered for your order at checkout.

Processing, transit and tracking

Estimated timing

Order processing takes 1–2 business days. After shipment, estimated transit time is 2–4 business days. Estimated total delivery time is 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays. These are estimates rather than guaranteed delivery dates.

Shipment confirmation and tracking

We send shipment information when an order is dispatched, including tracking when supported by the shipping method. Tracking updates may take time to appear. If an order seems delayed or missing, contact us with your order number so that we can investigate and explain the next steps.

If shipment is delayed

If we cannot ship within the time promised for your order, we will notify you, explain the revised timing and let you choose whether to accept the delay or cancel for a prompt refund, as required by applicable law. Delivery issues do not remove your rights relating to an unfulfilled order.

Order changes and delivery problems

Address corrections and cancellations

Contact support@boysloy.com as soon as possible if you need to correct an address or cancel an order. Include the order number and requested change. A change may no longer be possible once fulfillment has begun or a package is in transit.

Damaged, incorrect or incomplete deliveries

Check the board, puzzle and included pieces when your order arrives. If anything is damaged, incorrect, missing or materially different from the description, contact us with the order number and helpful photographs when available. See our Refund Policy for the return process and remedies. These instructions do not limit applicable consumer rights.

For related information, see Shipping Policy, Refund Policy, Privacy Policy and Contact Us.