Refund policy

Last Updated: November 7, 2026

Request a return within 30 days

The return request window

You may request a return within 30 calendar days after delivery. Email support@boysloy.com with your order number, the item and the reason for the request. Contact us before shipping anything back so that we can provide the correct instructions.

Eligible returns

For a change-of-mind return, the item must be unused, undamaged and returned with all accessories supplied with it, including the board, pieces, cards, containers or other components included in that item. We also support returns for damaged, defective, incorrect or incomplete items and items materially different from their description. The unused-condition requirement does not restrict remedies for defective or misdescribed goods under applicable law.

Labels, return costs and item issues

Prepaid return labels

We pay return shipping for eligible returns and provide a prepaid return label. Use the label and return instructions we send. Our business correspondence address is not the default return address. Do not send goods there unless we expressly instruct you to do so.

Damaged items or missing pieces

Contact us if a board, puzzle or included component arrives damaged, defective, incorrect or missing. Include your order number and a description of the problem; photographs can help where available. We will review the issue and explain the appropriate next steps. We do not require an item to be unused to exercise a remedy that applies to a defect or misdescription.

No restocking fee; no exchanges

We do not charge a restocking fee. We do not offer exchanges. If you want a different item, contact us about returning the eligible original item and placing a separate new order.

Refund timing and your rights

How refunds are issued

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

Checking a refund

We will notify you after receiving and inspecting a return and explain the refund decision. If a credit has not appeared after we confirm it was issued, check with your payment provider and contact us with your order number so that we can help check its status.

Consumer rights

This policy does not limit nonwaivable rights concerning defective or misdescribed goods, missing components, shipment delays, unfulfilled orders or other protections under applicable federal and state law.

For related information, see Shipping Policy, Refund Policy, Privacy Policy and Contact Us.