FAQ

Last Updated: November 7, 2026

Choosing a game or puzzle

What does boysloy sell?

We sell tabletop games and hands-on wooden puzzles, including traditional board games, peg and tile games, and packing, interlocking and sequence challenges. Compare the exact listing rather than assuming that every set has the same dimensions or components.

Does boysloy manufacture the products?

boysloy is an independent online retailer. Unless a product page expressly says otherwise, we do not claim to manufacture it or to be affiliated with or endorsed by a third-party brand.

How do I choose between a shared game and a solo puzzle?

Start with how you want to use it: playing together around a board, practicing a familiar game, or working through a hands-on challenge. Then compare the stated player information, table space, storage and included components. See our tabletop game and puzzle buying guide.

Are rules, solution sheets, cards or dice included?

Only the components stated for the exact listing are included. Do not assume that a rules booklet, solution sheet, deck or dice is supplied because it appears in a general example. If the included-content description does not answer your question, contact us with the product link before ordering.

How should I check dimensions and age guidance?

Check whether a measurement describes the open board, folded set, box or puzzle itself. Follow the age and safety guidance for the exact item; do not infer child suitability, a difficulty level or certification from its material or appearance. Some items have detachable pieces.

Delivery and order changes

Where do you ship?

We ship to the 50 U.S. states and Washington, DC, including Alaska and Hawaii. We do not offer international shipping. PO boxes, APO/FPO/DPO military addresses and U.S. territories are not promised; contact us first to confirm availability. See our Shipping Policy.

What does standard shipping cost?

Standard shipping is free on all orders, with no minimum purchase.

How long does an order take?

Processing takes 1–2 business days. Estimated transit after shipment is 2–4 business days, for an estimated total of 3–6 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Delivery dates are estimates, not guarantees.

Will I receive tracking?

Shipment information is sent when the order is dispatched, including tracking when supported by the shipping method. Updates can take time to appear. Contact us with your order number if a package seems delayed or missing.

Can I change or cancel an order?

Email support@boysloy.com as soon as possible with the order number and requested change. A correction or cancellation may no longer be possible once fulfillment has begun or a package is in transit. If we cannot ship within the promised time, we will explain the delay and offer the choice required by applicable law to accept a revised time or cancel for a prompt refund.

Returns and product issues

Which items can be returned?

You may request a return within 30 calendar days after delivery. Change-of-mind items must be unused, undamaged and include the accessories supplied with them. We also support returns for damaged, defective, incorrect, incomplete or materially misdescribed goods. The unused-condition requirement does not limit applicable remedies for a defect or misdescription.

How do I request a return?

Email support@boysloy.com with the order number, item and reason. Contact us before shipping anything back. We will provide the correct instructions and return address. Our business correspondence address is not the default return destination.

Who pays return shipping? Is there a restocking fee?

We pay return shipping for eligible returns and provide a prepaid return label. We do not charge a restocking fee.

Do you offer exchanges?

We do not offer exchanges. Contact us about returning an eligible item and placing a separate new order if you want something different.

When is a refund issued?

For an approved return, we will issue the refund to the original payment method within 10 calendar days after receiving and inspecting the returned item. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.

What if a board is damaged or pieces are missing?

Contact us with the order number, affected item and a description of what is damaged, incorrect or missing. Include helpful photographs when available. We will review the issue and explain the next steps. See our Refund Policy; your nonwaivable consumer rights still apply.

Payments, privacy and contact

How can I pay?

Payments are processed securely through Shopify Payments and any other methods displayed for your order at checkout. Eligibility can depend on the device, location, currency and payment provider. Prices are in USD; applicable sales tax is shown at checkout. See our Payment Policy.

Will an order start a subscription?

No. We currently offer one-time purchases only, with no product subscriptions or automatic renewal.

How do I manage advertising and nonessential cookies?

Use a cookie or privacy control if one is displayed for your location, and use Your Privacy Choices for the sale, sharing and targeted-advertising opt-out available through Shopify. Browser settings can block cookies but may affect cart or checkout functions and reset saved preferences. Shopify processes recognized Global Privacy Control signals according to applicable regional settings. Reading a policy is not consent to nonessential tracking; see our Privacy Policy.

How do I make a privacy request?

Email support@boysloy.com with the right or request you wish to exercise. Depending on applicable law, this can include access, correction, deletion, portability or an opt-out. We may need to verify certain requests; authorized agents may need to show permission. Where an appeal is available, reply with “Privacy Appeal” in the subject. Details are in our Privacy Policy.

How can I contact you, and can I visit?

Email support@boysloy.com or call +1 817-738-1629. Our address, 4214 Capri Island Ct, Katy, TX 77449, United States, is for business correspondence only. This is not a walk-in retail store. Contact us first for a prepaid return label and the correct return address; see Contact Us.